In all our online years there's never been anything like this experience. July 29th and we still have nothing. We spent hours fighting through the same layers over and over to get any answers to anything. Nobody seems to know anything. The latest is: it's not our building per se that has the problem; it's problem in "the street, which might be fixed later this week." In other words TW doesn't have a clue, and will not be honest enough to tell us the truth about the situation.
There's been no storm, no incident of any kind, other than massive building / redevelopment everywhere, which I suspicion is the real cause. Some backhoe chewed up all the fiber optic cables for a block. Not a ridiculous thought, because at the intersection of Spring and 6th Ave. a huge restructuring is going on that is covering a whole block, block to block. Not to mention the huge amount of construction going on on every block all around us, and on our block too. All of them involve enormous amounts of excavation, no matter how small the property.
From the photo you cannot tell, can you, that there is an entrance to a major subway stop, as part of this "redevelopment." At times you are prevented by the workers from going into the entrance as the crane is lifting massive loads upwards.
We've tried to switch then, to Verizon, which is our cell phone service, since our across the way neighbor has Verizon, and she,smugly, is comfortably connected.* Verizon dropped us in middle of the process. When we called back they suggested it would work better to do it online. Moreover, their cable service is not the same company as their phone service. This leads me to think we all are to expect more of this sort of thing, especially as all the ISP cable services seem to want to merge and Have All Of It.
In the meantime, the young who have apartments in our building are in a state of paralysis. They do not call TW, they do nothing. They are furious and very upset but that they themselves might DO something seems contrary to their world view. One had his mom fly in from Chicago to set him up with a new internet provider. One, very young, very pretty girl, is in a constant state of tears because her boyfriend, who does something online as his job, won't come to her apartment now.
Ah well, there it is. I'm again at a library. The corner Bistro, which is not an internet establishment, but a very nice restaurant, with focus on food and wine (no television even), is willing to give us their password, let us sit for while in the back when they're not busy there and internet. But it is not the same, and is inconvenient, in fact.
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* "Smugly" is a wry joke, not a slam of ML, who is a good neighbor. We might be able to piggyback on her account, but she has severe mental balance problems, and I think we doing that would raise her chronic hyper levels of anxiety even higher.
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