They have been broken for a week. It's taken all this time to convince Time Warner to have a real person - technician come to our building and look for the problem. For much of the time, it was always 'our' fault, and then at the very end They Said, ooooops, outage in your neighborhood.
Then it was, you are all fixed now. No we are not fixed.
We are still not fixed though the problem was discovered by the real person - technician. There's a "plate" on our building's roof that is defective, through which the signal comes. Nobody can fix it until tomorrow.
So, my new computer, which had been acquired the day before the internets broke, is still not set up as it should be; many apps for itunes, etc., for instance, have never been able to be downloaded because of broken internets. First it would go out. We'd call, then reboot the modem, get pinged, then a few hours later, the same damned thing -- after doing the long song and dance to convince Time Warner there was a problem, and then, the problem wasn't us.
Saturday it went out at 10 AM, and it's never been back since. No matter what -- though yes, they did call us yesterday afternoon to tell us it was all fixed. No it wasn't.
I am in a coffee-juice etc. joint on Houston, trying to catch up. The library doesn't open today until noon.
Work, which entails all this research and searching, has been stopped for days, first with the defective computer, and now broken internet. Thanx a lot for nothing,Time Warner. You and ComCast merging will only make these miseries worse, more numerous and extended.